You may have landed on this page because you or someone close to you enjoys one of our games. We would like to thank you for doing so!
You may have questions about creating a safe and enjoyable gaming environment, either for yourself or your child. Sensitive issues such as age restrictions, in-app purchases and privacy play a crucial role here. We are at your disposal to help you deal with these issues.
To ensure that you and your child can enjoy QuadroBytes games in a safe and regulated atmosphere, we are guided by some basic principles:
- We respect our players and make every effort to ensure that the gaming experience is entertaining
- It is very important to us that our players have full control over their experience in QuadroBytes games. This means that we inform you transparently and openly about the game content even before you or your child downloads the game.
- We make sure that it is always visible when a purchase is made or third-party advertising is accessed to ensure full transparency.
- Should you or your child ever encounter any problems with our games, we guarantee a quick solution. In addition to assistance such as this, we will be happy to help you resolve billing, refunds, parental controls and other issues quickly.
On this information page, we will endeavor to answer any questions you may have. For additions or further questions, you can send us an e-mail to support@quadrobytes.de. Please describe in detail what exactly happened and when, and include useful information such as the transaction ID, relevant screenshots, etc.
What are the age restrictions and general guidelines for QuadroBytes games?
Our games have a general age restriction of 18 years. In all cases, however, we ask our players to observe the following provision of our Terms of Use: Before creating a game account, the legal guardians of an underage user must agree to our terms of use.
It is important to note that the published age recommendations are also available on Google Play and in the Apple App Store in iTunes. However, these age classifications relate exclusively to the content of our games, comparable to the FSK ratings for movies. These are ratings for gameplay, animation and similar aspects. You can find out more about the definition of these categories on these Apple and Google support websites.
Who processes in-app purchases?
QuadroBytes does not process payments for in-app purchases and does not have access to your credit card information. Payment transactions are processed through the Apple App Store or Google Play (depending on which device you are using). This is all done via the personal e-mail address associated with your account. After each purchase, the corresponding receipts will be sent to you by Apple or Google. Note: All post-purchase processes are also carried out by Google and Apple and are at the sole discretion of these companies.
How can in-app purchases be managed or deactivated?
All of our games can be downloaded free of charge. However, there is the option to make so-called “in-app purchases”. These purchases are not mandatory, but can improve certain gameplay elements. Prices for in-app purchases vary, with offers ranging from €1.99 to €59.99 available in Germany.
It is important to emphasize that in-app purchases are paid for with real money and are always clearly marked as such. The
purchase options are accessible within the game and clearly marked as such.
Please note: You can manage the option to make in-app purchases, the settings for password protection or in-app purchases in general in the general settings of your mobile device. The exact procedure varies depending on whether you are using an iOS device from Apple (such as iPhone or iPad) or a Google Android device. You can find the relevant instructions here: In-app settings for Apple iOS devices / in-app settings for Google Android devices
Can and should I use QuadroBytes products or services on other websites or through other providers?
It is advisable to be wary of third-party websites that promise enhancements to our games, such as those offering “free gold nuggets”. These websites tend to collect personal information or money without providing the promised in-game products. If you want to make in-app purchases, you should do so securely on your mobile device directly in the game. This is the safest way.
We would like to point out that selling, redeeming or exchanging virtual in-game currency is not permitted under our Terms and Conditions. Therefore, it is advisable to stick to the official in-game channels to ensure that transactions are handled properly and securely.
My child has accidentally made an in-app purchase in a QuadroBytes game. How can I request a refund?
As a rule, purchased items in our games (in-app purchases) cannot be refunded as they are similar to most downloadable software products. However, in exceptional cases a refund may be considered.
The purchase was made on a Google device (Android):
Please contact support at support@quadrobytes.com. In your message, please state the name of the relevant game in which the purchase was made and attach the proof of purchase. Make sure that the transaction ID is clearly visible in the document below (it looks like this: GPA.1234-1234-1234-12345). You will receive an email from Google with the proof of purchase after each purchase.
The purchase was made on an Apple device (iOS):
QuadroBytes cannot directly process refunds for purchases made on an iOS device. Please visit the Apple Supportpage. Select “iTunes & Apple Music” and then “iTunes Store”. Click on “Purchases, Billing & Refunds”, followed by “Unintended Purchases”. You can now select your preferred contact option.
How does QuadroBytes protect my and my child’s data?
The protection of our players’ data and their privacy is our highest priority. At QuadroBytes, we do not have access to your credit card information as payment transactions are processed through the Apple App Store or Google Play (depending on the device you are using). These transactions are made via the personal email address associated with your account. In addition, we will ask for your consent before sending direct marketing messages to your mobile device.
It is important to emphasize that we do not sell or share your personal data with third parties for commercial purposes. We will ask for your consent in the app before sending direct marketing messages to your mobile device.
For more information, please see our Privacy Policy.
What should I bear in mind when using chat in QuadroBytes games?
Our players enjoy using group chat in our games, and we actively promote a safe chat environment. We do not offer private chat rooms in any of our games, and we regularly warn against revealing personal information. To improve the chat experience, we have created a “blacklist” of offensive words and phrases, which is updated regularly. These terms are filtered out before the data is uploaded to the device to ensure a friendly chat that is as free of private information as possible.
In the event of problems, our players have the opportunity to report offensive, indecent or inappropriate behavior directly in the chat using easily accessible tools.
How can I contact QuadroBytes?
If you have any questions, please send us an email to support@quadrobytes.com. Please provide a detailed description of what happened and when, and include any relevant information such as transaction ID receipts, relevant screenshots or other useful documents.
If you have any further concerns, ideas or need help, please contact us at support@quadrobytes.de
Thank you for helping us make our games as safe and fun as possible.
– QuadroBytes